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Accreditation body praises PHFC for resilience after the loss of a key leader

The Presbyterian Home for Children was recognized by one of its accrediting organizations for its resilience after the passing of one of its key leaders.  

Felicia Storey, the Home’s Senior Vice President of Program Operations and Services, died suddenly and unexpectedly in February 2023. After reviewing our report on the year’s activities, EAGLE, Educational Assessment Guidelines Leading toward Excellence, praised the Home for how we pulled together and restructured in the face of the tragic loss.  

“They were intentional and thoughtful about this change during what had to be a hard season,” EAGLE said in a letter renewing the Home’s accreditation for another year.  

EAGLE also noted that the Home earned a four-star rating from Charity Navigator as well as the Gold Seal of Transparency from Candid, two well-known charity review organizations.  

“These awards speak to the organization’s operational excellence, financial health, and ongoing accountability and transparency,” EAGLE said. “(The Home) maintains strong community ties and pursue excellence which is indicative of an EAGLE accredited organization.” 

The Home received its first three-year accreditation from EAGLE in 2017 and was reaccredited in 2020. The accreditation renewal letter carries over the accreditation for an additional year as EAGLE accreditation moves to a four-year cycle beginning in 2024. Accreditation involves an extensive review of how the Home incorporates its Christian mission, religious heritage and values throughout the organization and its daily operations. 

The Home is also accredited by the Council on Accreditation, the nation’s leading accrediting organization for social service agencies in the U.S. and Canada.  

“Accreditation is important because it’s a formal recognition of the high performance standards that have always made the Home special,” said Doug Marshall, president and CEO of the Home. “Accreditation challenges us to demonstrate how we are adhering to standards followed by excellent organizations.”  

The EAGLE Accreditation Program is led by the EAGLE Accreditation Commission and operated by the United Methodist Association of Health and Welfare Ministries (UMA). 

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